19 August, 2010 — PSC
Following feedback from members to our email ‘Death on the Med – The Next Steps’; we encourage you to write back to the BBC and go through the three stages mentioned below. (Ofcom has written to members saying it is unable to hold the BBC accountable on issues of ‘accuracy and impartiality’).
You may want to stress in your complaint that despite the programme being entitled ‘Death on the Med’, it barely mentioned the deaths of the nine activists who were shot thirty one times by Israeli commandos. There was no examination of how they died, the level of violence used against them, or whether their deaths were avoidable. No use, or even mention, was made of the autopsy reports (indicating that five out of the nine killed had been shot in the head), and the programme also failed to mention that over 50 passengers suffered serious injuries.
What to do next:
A) Write back to the BBC
a) Tell them you’re not satisfied with their response, and that you now want your complaint to be dealt with formally by the BBC Executive.
b) Include the case number given to you by BBC Audience Services (you’ll find this in the subject line of their reply email). Ask for a case number if you haven’t been given one. This will enable you to follow the progress of the complaint.
c) Include your original complaint in the email.
a) If after two more exchanges, you have not received a satisfactory response, write to The Editorial Complaints Unit, Room 5168, BBC White City, 201 Wood Lane, London, W12 7TS.
b) Your letter should not exceed 1,000 words (about four pages). Provide a one-page summary of your complaint.
c) Include the reference number, date and details of your final correspondence to and from the BBC Executive. This written complaint is important as it will be the main basis for deciding whether an appeal is taken on by the Editorial Complaints Unit.
a) If an investigation by the Editorial Complaints Unit proves to be unsatisfactory, you can request an appeal to the BBC Trust’s Editorial Standards Committee.
b) For more information on this procedure, and a detailed guide on complaining to the BBC click here: http://www.bbc.co.uk/bbctrust/assets/files/pdf/regulatory_framework/protocols/2010/complaints_fr_work_ed_complaints.pdf
Panorama: Death on the Med can be viewed here: http://www.bbc.co.uk/programmes/b00thr24
The Palestine Solidarity Campaign (PSC) aims to raise public awareness about the occupation of Palestine and the struggle of the Palestinian people. PSC seek to bring pressure on both the British and Israeli government to bring their policies in line with international law. PSC is an independent, non-governmental and non-party political organisation with members from communities across the UK. Join PSC today!
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